Active Alerts

The Active Alerts Report displays all currently un-resolved alerts with status New, Under Review, and Re-Opened. 

This screen is available to Back-Office users based on their permissions level. Information displayed on this screen depends on the Service Provider the user belongs to.

ALERT CATEGORIES

Use the filter to display alert categories for the specific Operator/Service Provider/Platform Account/Sub-Account.

ALERT DETAILS

Click any alert to display details:

• Description and link to the relevant Back-Office section for investigation
• Actions History – the list of all actions and their details performed on this alert

ALERT ACTIONS

Click Actions in each category for a specific alert:

• Review – assign the alert ticket to your user
  • Alert status changes to Under Review
• Assign – assign the alert ticket to another user 
• Resolve – resolves the alert
  • Moves the alert to the Resolved Alerts screen
  • Alert status changes to Resolved.