Resolved Alerts

This screen displays all resolved alerts with status Resolved for the specific Operator/Service Provider/Platform Account/Sub-Account.

ALERT DETAILS

Click any alert to display details:

• Details – Description and link to the relevant Back-Office section for investigation
• Actions History – the list of all actions and their details performed on this alert

ALERT ACTIONS

Click Actions in each category for each alert:

• Re-Open – use to re-open the alert ticket to your user
• Moves the alert to the Active Alerts
• Alert status changes to Re-Opened