Active Disputes
On the Active Disputes screen, you can check the status of existing Active Disputes and attach additional documents to an existing dispute via the “Actions” or “Context” menus.
Information about uploaded documents is displayed in the sub-grid on the Active Disputes page.
Active Dispute Filter
Use the Active Dispute filter to narrow down your search parameters. To display a report for a specific Sub-Account, select Service Provider, Platform Account, and Sub-Account. The prior selection determines the latter available options. Use the Date filter to generate a report based on the Dispute Creation Date, Dispute Modification Date, Transaction System Date, or Processor Date. Use the drop-down list to choose a preset time range option or a calendar to manually input a required time range for the report. Use the Dispute Details filter tab to specify status. Active Dispute statuses:- Under Review (a new dispute is automatically set as “Under Review”)
- Submitted
- Transaction Id
- Min Amount
- Max Amount
- Currency
- Terminal Id
- Processor Transaction Id
- Processor
Upload Documents
To attach additional documents to an existing dispute, mark the box next to the dispute and open the Actions menu or click on this dispute to open the “Context” menu. Then select option ‘Upload Document’ and fill in the opened form.
You can upload between 1 to 8 documents at the same time, however with different evidence types. You can upload documents an unlimited number of times.
Information about uploaded documents is displayed in the sub-grid on the Active Disputes page.