Disputes Management

The Dispute Management functionality allows to: 

• Provide a client’s payment processor with necessary documentation to respond to a dispute
• Revise and update dispute status checks related to various transactions regarding their state.

The user can transition to the data on a Dispute or Chargeback via the Transactions report. It provides the ability for merchants to respond to disputes and process these responses using the data stored within the platform and then facilitate transmission of the “collateral” to their processor. On the Dispute page, the user can add notes when starting a response, and upload files containing additional collateral information if desired. The Dispute Management section has two screens: 

• Active Disputes – this screen allows Operator Managers, Service Provider Admins and/or users with custom roles and corresponding permissions to view disputes details in statuses “Under Review” and “Submitted”
• Resolved Disputes – this screen allows Operator Managers, Service Provider Admins and/or users with custom roles and corresponding permissions to view disputes details in statuses “Successful,” “Closed,” and “Failed.”