Active Disputes

On the Active Disputes screen, you can check the status of existing Active Disputes and attach additional documents to an existing dispute via the “Actions” or “Context” menus.

Active Dispute Filter 

Use the Active Dispute filter to narrow down your search parameters. To display a report for a specific Sub-Account, select Service Provider, Platform Account, and Sub-Account. The prior selection determines the latter available options.   Use the Date filter to generate a report based on the Dispute Creation Date, Dispute Modification Date, Transaction System Date, or Processor Date.   Use the drop-down list to choose a preset time range option or a calendar to manually input a required time range for the report.   Use the Dispute Details filter tab to specify status.  Active Dispute statuses: 

• Under Review (a new dispute is automatically set as “Under Review”) 
• Submitted 

Use the Transaction Details filter tab to specify: 

• Transaction Id 
• Min Amount 
• Max Amount 
• Currency 
• Terminal Id 

Use the Processor Details filter tab to specify: 

• Processor Transaction Id 
• Processor 

Use the CC/Account Details filter tab to specify the Payment Method.   

Upload Documents

To attach additional documents to an existing dispute, mark the box next to the dispute and open the Actions menu or click on this dispute to open the “Context” menu. Then select option ‘Upload Document’ and fill in the opened form.   Information about uploaded documents is displayed in the sub-grid on the Active Disputes page.