New Transaction Types: Sale Reject and Credit Reject
Two new transaction types – Sale Reject and Credit Reject – have been introduced to reflect transactions rejected by the processor.
Sale Reject
Applies to Charge and Capture (including Partial Capture) transactions, and marks that the transaction was rejected by the processor.
Credit Reject
Applies to Refund (including Partial Refund) and Credit transactions, and marks that the transaction was rejected by the processor and the original credit operation was not completed.
When a Credit Reject occurs, the system automatically restores any fee that was reversed by the parent transaction (for Refund or Partial Refund). This logic is applied by default and requires no additional configuration.
The new transaction types are included in Reports, Financials dashboard, and Merchant Statement.
Reports
The new transaction types, Sale Reject and Credit Reject, are now included across all reports in Back-Office and Reports API.
Two new columns have been added to the Settlements Report, Transactions Summary Report, and Payouts Reconciliation Report:
- Number Of Rejects — total count of Sale Reject and Credit Reject transactions;
- Amount Of Rejects — calculated as Sale Rejects minus Credit Rejects.
The following summary calculations have been updated to subtract the Amount Of Rejects:
- Amount Of Settlement — in Settlements Report and Payouts Reconciliation Report;
- Total Amount — in Transactions Summary Report.
The Payouts Reconciliation Report also now includes a new Rejects sub-section that displays all relevant reject transactions.
Changes in the reports are also supported in the Reports API. For more details, please refer to our Developer Portal.
Merchant Statement
The following updates have been made to the Merchant Statement to support the new transaction types:
- Statement Summary and Daily Settlements tables: the Chargebacks and Reversals columns have been merged into a single Chargebacks / Reversals column (calculated as Chargebacks minus Reversals). A new Transaction Rejects column has been added after it (calculated as Sale Rejects minus Credit Rejects). The Settlement Amount in Daily Settlements table calculation has been updated accordingly.
- A new Transaction Rejects table has been added, displaying all relevant reject transactions.
Dashboards
A new Rejects widget has been added. The widget value is calculated as Sale Rejects minus Credit Rejects.