Stripe Integration: Dispute Management

A new functionality has been added to the system for Stripe integration: Dispute Management. This enhancement enables users to manage Inquiries and Chargebacks effectively. Users can now open disputes and submit evidence directly to Stripe via the Back-Office Portal.

Evidence Types Supported:

Customer communication
Invoice or receipt
Proof of delivery or service date
Refund policy
Customer Information
Billing Address
Duplicate charge
Shipping information
Product Description
Access activity log
Refund policy
Cancellation policy

The status of disputes is displayed on the Active Disputes and Resolved Disputes pages for easy monitoring.

Upon creation, a dispute’s status is set to Submitted. The status will update based on the outcome:

Successful: If the dispute is won.
Failed: If the dispute is lost.

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