Updated on February 5, 2026

Sub-account Status Model Enhancement

For more flexibility new sub-account statuses “Suspended” and “Suspended (Funds Hold)” have been added. For “Suspended” accounts transactions are disabled, except for Refunds, Partial Refunds, Credits, Chargebacks and Payouts.  

For “Suspended” accounts with 2-step Approval, the status will be “Suspended (Funds Hold)” similar to Active (Funds Hold). In both these statuses, Payouts are not processed automatically, however Pending payouts will still be created by the Scheduler. 

The status ‘Pending’ has been removed and been replaced with Active (Funds Hold) 

The option to Suspend a Sub-Account is only available for Sub-Accounts with Status as “Active”, “Active Funds Hold”  or “Disabled“.  




For Suspended (Funds Hold) sub-accounts, the Release Funds action transitions the sub-account to Suspended status. 

For Active (Funds Hold) sub-accounts, selecting Release Funds prompts a confirmation pop-up asking whether you also want to release funds and – if applicable – whether you want to use the  updated payout details. 

For Suspended (Funds Hold) sub-accounts, the Enable action transitions the sub-account to Active (Funds Hold) status. 


The Hold Funds action for a Suspended sub-account transitions the sub-account to Suspended (Funds Hold) status. 

Sign-Up Summary report

The Sign-Up Summary report has been updated to reflect the renaming of “Number of Disabled Sub-Accounts” to “Number of Inactive Sub-Accounts.” This change is also reflected across the report grid, export files (Excel and CSV), and grid layout views for End User, Service Provider, Operator, and System Management. 

Management Dashboard

The Management Dashboard has been updated to reflect the renaming of ‘Disabled Sub-Accounts’ widget to ‘Inactive Sub-Accounts’. 

Platform Account Updated

For Platform Accounts, the “Funds Hold” status has been renamed to “Active (Funds Hold)” in both the filter and grid views for Service Providers, Agents, and Platform Accounts. 

Onboarding API changes

New ‘Status’ values, ‘Suspended’ and ‘Suspended Funds Hold’ have been added to the response GET SubAccount by ID. In addition, the “Status” value “ActiveFundsHold” has been renamed to “FundsHold” in the following endpoints: 

  • GET SubAccount by ID (response) 
  • GET Platform by ID (response) 
  • GET Collection (request and response) for SubAccounts, Platforms, Agents